Terms and Conditions

Payment and Pricing
We accept Company Check, Visa/MasterCard/Discover/American Express Credit Card payments, and ACH Debit. All product prices are subject to change without notice. Price is not including shipping & handling costs or state sales tax. Contact our sales to inquire about invoice terms and volume discounts.
State Sales Tax
State sales tax is levied on all orders. Orders that are tax-exempted for resale or exempt organizations will be accepted
but not processed until a valid tax certificate is received by email. In terms of Economic Nexus, a valid tax certificate in
the 3rd party’s state will be also required if the order ship to a 3rd party that is out of the buyer’s state.
Order Acknowledgements
Order acknowledgement will be sent to all customers who provide a valid email address.
Customer Service and Technical Support
Orders received before noon time ET during normal business hours, on in-stock pick and ship items, are generally shipped
within 3~5 working days. We are not responsible for any delay due to various situations (Especially force majeure events like natural disasters, Pandemics).
Shipping and Handling
• Drop shipping & Blind shipping service is available as per buyer’s instruction.
• Orders from Alaska, Hawaii and Puerto Rico – Call to place orders. Additional shipping & handling charges will apply.
• Expedited service orders – Call to place orders. Additional shipping and handling charges will apply.
• We do ship to Canada, customer is responsible for duty fees; Additional shipping and handling charges will apply.
• All shipments are EX-warehouse term; Product ownership and risk of loss transfers to the buyer when it leaves our
warehouse.
• Additional fees will be charged if change destination after shipping.
• The free shipping policy is only suitable for commercial address with unloading equipment or loading docks; Residential,
Liftgate, Campus delivery, Delivery Appointments and Limited Access delivery fees* would be charged to the customer if occurred.
• The customer is responsible for unloading goods. Please have the necessary unloading equipment readily available at the delivery site, it will avoid any unnecessary redelivery charges.
• Orders quoted with prepaid/free freight are based on one complete shipment to destination. Requests for multiple
shipments will incur additional shipping charges.
Damages and Shortages
Claims for shortage/Shipment damage must be made within 48 hours of receipt of goods. Please make a note of any
shortages or damages on the Bill of Lading (BOL) or proof of delivery (POD) provided by the carrier and call us to file a
claim.

Return and Refund
Factory LED Direct will accept returns for a refund or exchange within 15 days of the shipment of your
order. Please allow maximum 30 business days from the date we receive your returns for the credit to appear on
your account. Shipping and handling fees are not refundable, and a minimum 15% restocking fee is applied to all valid
and authorized returns. Custom products are non-cancellable, non-returnable, and non-refundable. Modified or installed
items will not be accepted for return. Returned items that are not in resalable condition are ineligible for exchange,
refund, or credit. No product may be returned without prior authorization and will be refused at loading dock if the
Return Goods Authorization (RGA) Number is not clearly marked on the outside of the carton(s).

Limited Product Warranties
Factory LED Direct (referred to as the “Company”), warrants products, including LED lamps and fixtures, to be
free from manufacturing defects in material and workmanship for the stated Warranty period, subject to the terms
provided in this Warranty. This warranty extends to the original purchaser only and is not transferable to anyone who
purchases the Product from the original purchaser. The Warranty period begins on the date of original shipment; if a
product is replaced or repaired under this Warranty, the period does not start over, but the Warranty period for the
replacement product maintains the Warranty period of the original product.
The Company reserves the right to examine the installation site and examine and test all products under claim of Warranty to evaluate proper configuration, design, layout, installation and usage; determine the cause of failure; and make a determination whether the product is covered under this Warranty. If the product is determined to have failed during the warranty period, the company will, in its sole discretion, (i) repair the product or defective part, (ii) replace with the same or a functionally equivalent product or part. For purposes of clarity, the Company shall not be responsible for the labor or other costs or expenses to remove, repair or install any defective, repaired or replaced product.
This Warranty is valid and applies only when the Company’s products are (i) properly utilized for their intended purpose
as provided in the Product Specification Sheets, and (ii) properly configured, wired and installed in accordance with the
Product Instruction Sheets, building codes, and the latest National Electrical Code (NEC) and applicable UL Safety
Standards. The failed product will always be requested to ship back with freight prepaid to the Company. The company will undertake freight for shipping replacement to customer in the first 3 years for Premium and Standard product lines

Limited Access fees*
The term “Limited Access” shall be defined as meeting any of the following conditions:
• Not open to the walk-in public during normal business hours
• Not having personnel readily available to assist with pickup or delivery
• Not having access to a loading/unloading dock or platform
• Sites where extensive security related inspections and processes are required before pickup or delivery can be performed
Limited Access Shall include but is not limited to:
1) Residential: Hotels, Motels & Resorts, Country Clubs, Restaurants, Bars & Night Clubs, Day Cares Retirement/Nursing
Homes
2) Religious Buildings: Churches, Convents & Rectories, Cemeteries, Mosques, Synagogues, Temples
3) Government Facilities: Prisons, Military Bases/Installations, Court Houses
4) School: Colleges & Universities without a dock

5) Medical Facilities: Medical/Urgent Care sites -without a dock
6) Fairs: Carnivals, Outdoor Flea Markets
7) Camp: Farms/Ranches
8) Construction Site
The term “Construction Site” shall be defined as the site of any construction of buildings, roads, bridges or other sites of
construction including the entire property upon which the construction is taking place, and delivery to any facility (such
as warehouses, depots, supply houses or similar facilities) located on such property.
9) Remote Site
The term “Remote Site” shall be defined as, but not limited to the examples listed below, facilities that are located outside
the normal commercial pickup and delivery region of the carrier for a town, city or municipality:
• Military locations such as missile sites
• Military and civilian radio, aviation and electronic stations
• Indian Reservations
• Governmental research stations
10) Mine Site
The Term “Mine Site” shall be defined as the site of any mineral mine location, whether underground or open mining,
including the entire property of the mine, when it is located outside the normal commercial pickup and delivery region
of the carrier for a town, city or municipality.
11) Utility Sites
The term “Utility Site” shall be defined as the site of any power generation station, whether nuclear, thermal,
hydroelectric or fossil fuel or pumping station located outside the normal commercial pickup and delivery region of the carrier for a town, city or municipality.
12) Golf Courses
13) Power Plant
14) Storage
15) Narrow Street