FACTORY LED DIRECT has A+ Customer service that is hard to find these days. I was looking for a tunable high bay light for our hobby shop and wanted to make sure we had enough lights for our project. I gave them my design and they came back with two different photometric studies on what I was thinking about doing. I had the tunable CCT lights in mind that can switch from 4000K to 5000K as well. I found the light I wanted after much research. A few companies were selling them. FACTORY LED was $16 cheaper a light than everyone else if you ordered as many lights as I needed. Shipping was free with a larger order to a commercial business,which I fortunately have access to. After all the help I made an order. We hit a hang up that we couldn’t get the exact light I wanted right away, however they had a product that was better that is also WATTAGE AND CCT tunable. We decided to go with that with no extra charge and they threw in a mounting hardware option that I initially wanted but didn’t feel necessary for the extra cost. I spoke with the same person on the phone every time which was the same person I emailed every time. There were no run arounds and having to explain the project to 10 different people. I haven’t got my lights yet but if they are as good as the customer service I received then they will be as good as it gets!